General Inquiries and Comments:
*20 cents (€) per call within German landline network.
Aircraft Noise & Noise Abatement (in German only):
Medical Inquiries (for passengers and employees):
Fraport must subject airport supplies from an unknown consignor to intensive screening. Any goods that cannot be screened at the access points to to the security-restricted area are accompanied by security staff who will also monitor the unloading process and make sure that no prohibited articles are being introduced into the security-restricted areas. The screenings can result in additional wait times for unknown consignors.
With the status of known consignor of airport supplies, legislation has extended the principle of the secure supply chain known in air cargo security to items that are sold, used, or provided on the airport site itself. Each company that implements and observes the legally prescribed security measures can apply to Fraport for designation as a known consignor. This is only granted after Fraport has successfully validated the requisite security measures at the premises of the applying company.
As a known consignor implements the security measures and a legally compliant security standard is therefore in place, the security staff do not have to perform checks on deliveries made by the consignor. Only the checks on persons and vehicles continue to be conducted. This procedure ensures quicker access at the checkpoints and prevents unnecessary waiting.
Duration until designation as a “known consignor”: around one to two months.
Applicable Laws and Regulations
General Inquiries and Comments:
*20 cents (€) per call within German landline network.
Aircraft Noise & Noise Abatement (in German only):
Medical Inquiries (for passengers and employees):